MARTIN: Call recording becomes easier to implement with VOIP, but the reporting side of the telephony is a lot more advanced in general.
In the example of one of our customers, PFP Energy, this is put to the test in a contact centre environment, where they have a call board, stating the number of calls people have made, the number of minutes, the number of answered calls – anything of that nature can be set up easily and is straightforward compared to the traditional phone systems.