VOIP Call Recording

Call reporting is an important aspect of analysing efficiency and efficacies of their current setup. We asked Martin how easy it is to be able to drill down into the information we all need to drive business forward.

MARTIN: Call recording becomes easier to implement with VOIP, but the reporting side of the telephony is a lot more advanced in general.

In the example of one of our customers, PFP Energy, this is put to the test in a contact centre environment, where they have a call board, stating the number of calls people have made, the number of minutes, the number of answered calls – anything of that nature can be set up easily and is straightforward compared to the traditional phone systems.