You’ve heard of the city that never sleeps… Holker are the IT company that never sleeps.
We know how important it is for your IT to be operating at its full potential. We also understand the round-the-clock demands our customers put on their infrastructures.
It might be printing out the delivery notices for the vans in the early hours, it might be accessing your networks in different time zones, it might be a piece of business-critical software that goes offline unexpectedly. If your systems go offline, we’ll find out why and resolve the issue.
Unlike the majority of IT businesses, we have our own in-house helpdesk – full of knowledgeable staff based in our Burnley offices ready to resolve your issues. And if it’s in the early hours, then you’ll have a direct line to the engineer overseeing your account, who will know your network and be able to assist immediately.
Our helpdesk is manned Monday to Friday, 8am-6pm, for all our clients but our 24×7 service has become increasingly important for clients who need to ensure their business-critical applications stay online when they need them most.
We take pride in having a Lancashire based helpdesk. And by not outsourcing this crucial element of support, we can rest assured that our staff are trained and experienced enough to help customers with their issues – and not just tell you to ‘turn it off and turn it on again’!
To find out how we can help you, call the team today on 0333 305 2020.